At Y/PROJECT, we are committed to sustainability and conscious consuming. We encourage our customers to make thoughtful purchase decisions to minimize the environmental impact of returns.
Return fees are paid by the customer, and we believe this policy aligns with the principles of sustainable and conscious consumer.
We apply flat rate fees of €10.
Should you want to exchange or return a product, you have 14 days upon the receipt of your order to request to return your product(s).
Once we receive your request, we will provide you with a return label and the products must be dispatched within 14 days.
All products must be returned in their original condition, unwashed, with original tags attached in original packaging.
If your returned product is in used condition, we will not accept your return and send it back, at your expense, to your original shipping address.
Within 14 working days upon reception of the returned product, we will refund the full price paid and, if applicable, the shipping costs at the "standard" rate, following your original payment method and you will receive a confirmation e-mail.
The return fees will be deducted from the refund amount.
HOW TO RETURN
To return your product, please submit the request via the "Orders" section in your account area.
You can access it here.
If you need further assistance don't hesitate to contact us via email at:
RETURN IMPORT DUTIES
When returning items from outside the EU, you may incur import duties. They are charged once the parcel reaches its destination country, and customers must take charge of them. Please note that we will deduct any eventual import duties related to your return from your refund.